.ticket-box{background:#fff;border:1px solid var(--line);border-radius:24px;padding:32px;max-width:880px;margin:0 auto}
.ticket-form{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr));gap:20px 24px}
.ticket-form .full{grid-column:1/-1}
.tf-field{display:flex;flex-direction:column;gap:6px}
.tf-field label{display:block}
.tf-label{font-size:15px;font-weight:600;color:var(--ink)}
.tf-field input,.tf-field textarea,.tf-field select{font:inherit;min-height:48px;border:1px solid #C8D3E1;border-radius:10px;padding:0 14px;background:#fff;color:var(--ink);width:100%}
.tf-field textarea{padding:12px 14px;resize:vertical;min-height:140px}
.tf-field input[type=file]{padding:10px;min-height:auto}
.tf-field.has-err input,.tf-field.has-err textarea,.tf-field.has-err select{border-color:#B42318}
.tf-help{color:var(--body);font-size:13px}
.tf-err{margin:0;color:#B42318;font-size:14px;font-weight:600;min-height:0}
.tf-err:empty{display:none}
.tf-choices{border:0;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.tf-choices legend{padding:0;margin-bottom:10px}
.tf-choice-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,240px),1fr));gap:12px}
.tf-field label.tf-choice,.tf-choice{position:relative;display:flex;flex-direction:column;gap:4px;border:2px solid #C8D3E1;border-radius:16px;padding:18px 18px 18px 52px;cursor:pointer;background:#fff;min-height:44px}
.tf-choice input{position:absolute;left:18px;top:20px;width:22px;height:22px;accent-color:#0F3460;margin:0}
.tf-choice-title,.tf-choice-sub{display:block}
.tf-choice-title{font-family:'Outfit',sans-serif;font-size:18px;font-weight:600;color:var(--ink)}
.tf-choice-sub{font-size:14px;color:var(--body)}
.tf-choice:has(input:checked){border-color:#0F3460;background:#EAF4FB}
.tf-choice.urgent .tf-choice-title{color:#B42318}
.tf-choice.urgent input{accent-color:#B42318}
.tf-choice.urgent:has(input:checked){border-color:#B42318;background:#FEF3F2}
.tf-choice:focus-within{outline:3px solid #9DC6EA;outline-offset:2px}
.tf-attach{background:#F6F8FB;border:1px dashed #C8D3E1;border-radius:14px;padding:16px 18px}
.tf-attach p{margin:0;color:var(--body);font-size:15px}
.tf-form-err{margin:0;color:#B42318;font-weight:600}
.tf-form-err:empty{display:none}
.ticket-form button[type=submit]{min-height:54px;font-size:17px}
.ticket-form button[disabled]{opacity:.7;cursor:wait}
.ticket-done{display:flex;flex-direction:column;gap:16px}
.ticket-done h2{font-size:34px}
.ticket-done p{margin:0;color:var(--body);font-size:17px}
.linklike{align-self:flex-start;background:none;border:0;color:var(--blue);text-decoration:underline;font:inherit;cursor:pointer;min-height:44px;padding:0}
@media (max-width:760px){.ticket-box{padding:20px}}
.ticket-urgent{background:#FEF3F2;border:2px solid #B42318;border-radius:16px;padding:18px 20px;display:flex;flex-direction:column;gap:10px}
.ticket-urgent strong{color:#B42318;font-family:'Outfit',sans-serif;font-size:19px}
.ticket-urgent p{margin:0;color:var(--body);font-size:16px}
.btn-urgent{background:#B42318;color:#fff!important;align-self:flex-start;min-height:52px;font-size:17px}
.btn-urgent:hover{background:#912018}